Partner Care Representative

Crossroads Christian Communications Inc.

has a part time position available within our Tele-Ministry Department

Partner Care Representative

The Partner Care Representative receives inbound calls and responds to the needs and concerns of all those who contact the Ministry via the Telephone/e-mail.   The Representative will also make outbound calls to thank constituents for their support and inform them of Crossroads purposes, plans, programs, and products.

Shifts: Flexible Shifts available Monday to Friday between the hours of 9:00a.m.-12:00 midnight

Reporting: Reports directly to the Development and Donor Relations Coordinator

Responsibilities:

  1. Handle incoming calls and emails. This includes receiving donations and estore orders, taking information relating to address changes, tax information, feedback on program change updates, comments and providing general information.
  2. Handle comments and feedback professionally and respectfully. Follow up on this by preparing a detailed report when necessary.
  3. Update changes in system of record.
  4. Participate in outbound call campaigns to request ongoing financial support.
  5. Praying with callers as requested or needed while adhering to Prayer Ministry Guidelines and always being ready to lead someone to salvation.
  6. Complete forms and call reports on a daily basis.
  7. Gathering information and helpful insights from partners (through listening to their complaints, concerns, suggestions, ideas, comments, reactions etc.) and relaying that info to management in a logical easy to understand format. The purpose of this is to help management assess the needs of viewers with the goal of ministering to them.

Qualifications:

  • High School Diploma
  • 1-3 years of call center or equivalent in customer service
  • Pleasant telephone manner
  • Ability to work well in a diverse environment with people of various Christian denominational backgrounds
  • Motivated self-starter, able to make decisions and require minimal direct supervision
  • Ability to speak French would be an asset

Applications are preferred by email to the Director, Human Resources, Cheryl Campbell: ccampbell@crossroads.ca  no later than April 28, 2017, and should include a cover letter and resume.

Applications internally and externally will be considered. This position is open to both female and male applicants. Crossroads Christian Communications Inc. (CCCI) is an Employment Equity Employer. CCCI adheres to the Provincial Privacy Policy. For more information on this policy visit: www.crossroads.ca

Ministry Prayer Representative

Crossroads Christian Communications Inc.

has a position available within the part time pool in our Ministry Centre for a

Ministry Prayer Representative

Shifts:

This position is a great fit for someone who is interested in working on a casual basis filling in as needed.  Available shifts will fall on weekend days/evening and overnight and some shifts through the week in the evenings or overnight.

Reporting:

Reports directly to the Prayer Centre Manager.   Training will be provided.

Responsibilities:

  • Answer Ministry telephone calls, encourage caller with active listening, sharing scripture, prayer, and offering resources
  • Complete necessary reports and forms
  • Attend Prayer Partner staff meetings and training opportunities when feasible
  • Assist with some administrative work if required
  • Maintain a neat and presentable working environment
  • Minister to others according to the founding principles of CCCI

Qualifications:

  • Consistent prayer & devotional life and Christian maturity
  • Gentle and Christ-like servant attitude
  • Pleasant telephone manner
  • Bible College or equivalent
  • Church involvement and pastoral reference
  • Must be able to work various shifts
  • Ability to work well in a diverse environment with people of various Christian denominational backgrounds
  • Motivated self-starter, able to make decisions and require minimal direct supervision
  • Must complete basic training requirements
  • Ability to complete forms accurately
  • Legible handwriting
  • Ability to speak French would be an asset

Applications are preferred by email to the Director, Human Resources, Cheryl Campbell: ccampbell@crossroads.ca  no later than April 28, 2017, and should include a cover letter and resume.

Applications internally and externally will be considered. This position is open to both female and male applicants. Crossroads Christian Communications Inc. (CCCI) is an Employment Equity Employer. CCCI adheres to the Provincial Privacy Policy. For more information on this policy visit: www.crossroads.ca